Terms and Conditions

When using the Firsthandworld.com.au website/service, the user must agree, and is subject to the terms set out in these Terms and Conditions as outlined below.

From time to time, these terms and conditions may be updated to comply with new laws, technologies and changes to Firsthand World’s operations.  If these terms and conditions change, the next time you visit the Firsthand World website the fact that the terms have changed will be brought to your attention and by continuing to use the Firsthand World website you will be taken to have agreed to them.

You accept that these terms have been brought to your attention.

Using the Site

  1. Any information or material regarding this website is copyright & owned by Firsthandworld.com.au, any copying of material from this website is unauthorized
  2. No information given via this website should be regarded as a substitute for professional legal, real estate or financial advice. Users & subscribers should obtain their own professional advice before entering into any binding or legal transaction
  3. Firsthand World website site reserves the right to change any of our content or Terms of access at any time. If you hold any objections to our terms of service, your sole option is to terminate or cease access with our service.
  4. The fee’s for services & account access to our website are to be paid prior to listing, and include all administration costs in relation to the creation of your account. Fee’s & charged in Australian dollars, and there is no additional costs paid on the sale or settlement of your home. Once your Account has been created, our fee has been earned.
  5. We do not act as a conventional Real estate agent, and are not involved in the transaction between both buyers & sellers. As a result, we have no control over your sale, and to the extent permitted by law, we make no warranties in relation to, the suitability, quality, safety of legality of any of the properties or items advertised for sale via our website. Sellers are accountable for any accuracy of truth with regards to anything stated in their property address or description.

Firsthand World Member Account

  1. In order to access some of Firsthand World products and services, you need to register with us by providing Firsthand World with certain information about you which Firsthand World will use to create your account. You may also be requested to provide secret questions and answers which are only used to help verify your identity and assist in resetting your password, as well as an alternate email address.
  2. It is free to register with Firsthand World but is conditional upon you giving Firsthand World accurate and up to date registration information. Firsthand World may refuse to accept your registration request or terminate your account at its discretion and without notice if the registration information provided by you is inaccurate, incomplete or you use your registration to misuse or disrupt Firsthand World services or other Firsthand World registrants in any way.
  3. Strictly under no circumstances are you to disclose your username and password to anyone. If you believe your username and password has been breached, you are encouraged to notify Firsthand World immediately.

Privacy

  1. Your Firsthand World account and any information you provide to Firsthand World either directly or indirectly is subject to Firsthand World’s privacy policy. By entering into these terms and conditions, you agree to the terms of Firsthand World’s privacy policy.
  2. Our Privacy policy can be viewed on the footer of our home page. By continuing to use or website or services, you agree the terms of this policy without altercation of these terms of access.

Intellectual Property

  1. Firsthand World owns all intellectual property rights associated with its website or has permission from the owner to use the intellectual property. You agree not to use any of Firsthand World’s intellectual property without the prior written consent of Firsthand World. If Firsthand World is alleged or found to have infringed any third party’s intellectual property rights, you agree to indemnify Firsthand World for any loss, damage or costs that you may incur including legal costs.
  2. All intellectual property rights including, without limitation, trademarks, service marks, trade names, copyright and other rights used or embodied in this website are the sole property of Firsthand World and must not be used without our site first granting its written consent.
  3. Firsthand World reserves it’s right to use any property photo, SOLD photo, or any photo, video or information provided or uploaded to Firsthand World in the use of promotional services.

User Contributions

  1. All listings uploaded must be valid and true. Any listings that contain incorrect information will be removed, and accounts with breaches may be subject to suspension or termination. Upon listing with our service, you agree for your contact details to be displayed or accessible on our website.
  2. The user shall update the listing status upon any changes such as Sold. Firsthand World reserve the right to remove any customer listing from our service upon rented.
  3. Upon creation of your account, any changes to your listing, updates, inspection times, or amendments need to be changed via our supplied platform. (unless other arrangements have been made with Firsthand World)
  4. The user warrants that all information supplied by you, as relates to the property, is true and accurate. Any unauthorised use of this site is prohibited.
  5. You are the owner of the property that you are using the services of Firsthand World to list or if you are not the owner, you have legal permission to list the property on behalf of the owner. You will be required to give a written and signed General Listing Authority to Firsthand World to market the property and understand that your property will not be listed until Firsthand World is satisfied as to your relationship to the property and your compliance of all these terms.
  6. As part of our service, we may need to clarify/check that the registered owner is selling/leasing the property and has given Firsthand World the required authority to list the property.
  7. Owners with properties in the state of NSW and ACT are required to be in possession of a valid ‘Contract of Sale” prior to commencing the advertising campaign. You agree that If the property in question is in either the NSW or ACT you agree that you will only publish the property when are in procession of these forms & documents.
  8. As the property owner or property agent, it is your responsibility to reply and respond to buyers or prospective tenants directly. For email enquires, this should be done by clicking on the prospective buyer/tenants email address and replying directly to ‘their’ email. Property owners are required to contact the buyer on their nominated phone number/or outlined on the property enquiry you receive (Do not contact the Firsthand World to respond to buyers or tenants)
  9. Firsthand World does not act on behalf of the seller in relation to a sale and therefore will not conduct a preliminary physical inspection of the property.

Prohibited Contributions

  1. Any person or legal entity who/which uses this site without proper and lawful authority agrees to indemnify and keep indemnified Firsthand World against all and any liability, loss and damage of whatsoever kind caused by such improper and unlawful use.
  2. Your contributions must not:
    • (a) defame any entity or person;
    • (b) breach anyone’s intellectual property rights;
    • (c) breach privacy laws;
    • (d) breach anti-discrimination laws;
    • (e) contain content of a marketing, advertising or spam nature;
    • (f) stalk or harass any person;
    • (g) encourage illegal activity;
    • (h) contain coarse language;
    • (i) include content which contains virus material or the like which may impair the performance of the Firsthand World website or its users.
  3. Firsthand World reserves the right (but are not obligated to reformat, reject, review, modify or remove any information you upload, post, transmit, or otherwise make available) that in our opinion violates the terms of access policy.

Indemnity

  1. In accessing information on this website all users release Firsthand World to the extent permitted by law, from claims regarding usage of data or information available on the website. Firsthand World will not be accountable for incidental or consequential damages ensuing from use of the data or information.
  2. Firsthand World is offering a non-tangible good or service. We do not issue refunds once the property listing has been uploaded to our website. As a customer of our website, you are responsible for knowing and understanding this upon purchasing any item or service on our website.   This is to prevent property owners from misusing the Firsthand World service or conducting Fraudulent activity.
  3. Firsthand World are not liable for any loss to the extent that it is caused by you (for example, through your negligence or breach of contract)
  4. Upon listing your home with Firsthand World, you agree to indemnify us and our officers, employees and agents, against all claims, demands, damages, costs, penalties and liabilities caused by your breach of the Terms.
  5. By using our site, you agree that If you are in material breach of our terms and conditions and we have barred, terminated, suspended, or limited your access, you must not circumvent this action by any means, including but not limited to placing a further ad under another account name or pseudonym. We reserve the right to remove the listing without further notice to you and you will forfeit all fees paid.

Termination

  1. You agree that Firsthand World may, without notice, at its discretion, terminate your access to its services on any reasonable ground including but not limited to:
    • (a) breach of these terms and conditions;
    • (b) request by law enforcement agencies or authorities;
    • (c) discontinuation of modifications to Firsthand World’s services;
    • (d) technical problems or issues;
    • (e) extended period of account inactivity;
    • (f) no-payment of any money owing to Firsthand World; and
    • (g) Firsthand World suspect you have used the website and its services for a fraudulent or illegal purpose.

Terms of use

  1. As a customer of Firsthand World you acknowledge that any fee charged for services on this website is an administration fee to assist in listing your property through our website. Customers are entitled to a refund within 10 days of listing, only if their property has not already appeared on our Firsthand World website. After the 10 day refund period our service to you is deemed complete. No refunds, offers, credits or compensations will be issued beyond this point for any reason. If you hold any objections to this policy, please contact us for assistance.
  2. Nothing on the Firsthand World website constitutes an offer to provide goods or services in any jurisdiction if to do so would contravene the laws of that jurisdiction.
  3. If any of the Terms on our site are invalid, unenforceable or illegal, that term will be struck out and the remaining terms will remain in force.
  4. All requests to remove listing or reactive a listing must be actioned in the User Dashboard online or via email to [email protected].